What Our Customers Say

1. General Terms

By booking a service with Star Service Centre (“we”, “us”, “our”), you agree to be bound by these Terms & Conditions. These terms apply to all mechanical repairs, RWC inspections, tyre fitting, battery replacement, clutch and suspension services provided at our Slacks Creek location.

2. Bookings & Cancellations

Online bookings are confirmed via email within 30 minutes. If you need to cancel or reschedule, please notify us at least 4 hours before your appointment time. Late cancellations or no-shows may incur a $40 fee. We reserve the right to reschedule due to unforeseen workshop circumstances.

3. Estimates & Authorisation

All repair estimates are valid for 14 days. Once you authorise the work (verbally, electronically, or in writing), we will proceed with the repairs. Additional work discovered during service will be communicated for approval before proceeding. Star Service Centre is not liable for delays caused by parts availability.

4. Payment Terms

Payment is due upon completion of services. We accept cash, EFTPOS, Visa, Mastercard, and bank transfer. For invoices above $1000, we may request a 50% deposit prior to ordering parts. Late payments may incur interest at 2% per month.

5. Warranty & Liability

We provide a 12-month / 20,000km warranty on mechanical repairs (parts & labour) unless otherwise stated. RWC certificates are valid for 30 days or 1000km as per QLD Transport regulations. Our liability is limited to the cost of the service provided. We are not responsible for pre-existing conditions or consequential damages.

6. Customer Vehicles & Data Storage

Customer vehicles are left at owner’s risk. Star Service Centre maintains secure digital records (vehicle VIN, service history) in compliance with Australian Privacy Principles. You may request data deletion at any time. By using our services, you consent to digital storage of your vehicle history.

7. RWC Specific Conditions

• This safety certificate is valid for:
  • Licensed Motor Dealers - 3 months/1000km
  • Private Sales - 2 months/2000km

Note: The validity of this safety certificate is determined by whichever expires first.

• This safety certificate can only be used once for a sale/transferxcluding sales/transfers between licensed motor dealers).
• This certificate or certificate number must be provided to the acquirer of the vehicle at transfer of registration.
• The inspection does not include a noise test and is not evidence the vehicle complies with statutory noise limits.

8. Tyre & Battery Orders

Tyres and batteries ordered online require full payment at booking. We guarantee fitment within 48 hours. If we cannot fit the product, a full refund will be issued.

9. Governing Law

These terms are governed by the laws of Queensland, Australia. Any disputes shall be handled through the Queensland Civil and Administrative Tribunal (QCAT).

Last updated: 15 May 2026

1. Information We Collect

Star Service Centre (“we”, “our”) collects personal information including: full name, phone number, email address, vehicle registration, VIN, service history, and payment details when you book online or visit our workshop. We also collect vehicle photos and inspection data for RWC compliance.

2. How We Use Your Information

Your data is used to:

• Process bookings, send confirmations and digital receipts.
• Maintain a secure digital vehicle history timeline (accessible by you upon request).
• Comply with Queensland Transport RWC reporting requirements.
• Send service reminders, warranty updates and promotions (opt-out anytime).

3. Data Storage & Security

All customer and vehicle records are stored on encrypted Australian-based servers. Access is restricted to authorised staff only. We retain data for 7 years as required by Australian consumer law. You have the right to access, correct or request deletion of your personal data by emailing info@starservicecentre.com.au.

4. Sharing of Information

We never sell your personal data. We may share information with:

• Parts suppliers (only for ordering required parts, no marketing use).
• Queensland Department of Transport (RWC certificate submission).
• Legal authorities if required by law.

5. Email & SMS Communications

By providing your email and phone, you consent to receive booking confirmations, digital receipts, and reminders. You can opt out of promotional messages at any time by replying “STOP” or clicking unsubscribe link.

6. Cookies & Online Tracking

Our website uses essential cookies for booking functionality. No third-party tracking cookies are used without consent.

7. Your Privacy Rights

Under the Australian Privacy Act 1988 (Cth), you can request access to your vehicle service history, request corrections, or lodge a complaint. Contact our Privacy Officer at privacy@starservicecentre.com.au or call (07) 3800 1234. We aim to respond within 14 days.

8. Changes to Policy

We may update this policy periodically. The latest version is always available on our website footer. Continued use of our services constitutes acceptance of the updated policy.

Last revised: 15 May 2026 | ABN: 98 765 432 101